❓ Frequently Asked Questions
Q1: Are you a manufacturer or trading company?
We are a manufacturer. We produce most of our wooden toys in-house and also have partner factories to ensure a comprehensive range. We invite customers from all over the world to visit our facilities.
Q2: How do you handle samples and what is the lead time?
Simply provide your AI or clear design file. Sample production typically takes about 7 days. We offer free samples for simple products, while more complex items requiring molds may involve a cost that is refundable upon placing an order.
Q3: What are the shipping options available?
We offer multiple shipping methods including sea freight to your nearest port, air freight, and express services (DHL, FEDEX, UPS, TNT). We also provide popular DDP options by sea, air, train, or truck for hassle-free delivery.
Q4: Can you provide custom design services?
Yes, we specialize in OEM/ODM customization. We can follow your specific requirements or help you create new designs from scratch with our professional in-house design team.
Q5: How long does it take to receive an order?
Standard turnaround time is 5 to 7 working days from the date of artwork approval. This may vary based on project complexity and quantity. We recommend contacting our representatives for urgent deadlines.
Q6: Why should we choose you over other suppliers?
With 18 years of experience in design and development, we specialize in high-quality wooden crafts and Montessori teaching aids. We provide direct factory shipping, pre-production samples, and a professional after-sales team to ensure quality.