Frequently Asked Questions
Are you a manufacturer or trading company?
We are a professional manufacturer of wooden toys. We invite customers from all over the world to visit us. We produce a wide range of wooden toys, and we can also source specific items through our partnership factories.
How do I proceed with a sample and what is the lead time?
Simply provide your design file. Sample production typically takes about 7 days. We offer free samples for simple products, while complex items may require a mold fee which is refundable upon placing an order. We share a video of the sample before shipping it to you.
What are the shipping options available?
We provide multiple shipping methods including sea freight to your nearest port, air freight, and express services like DHL, FEDEX, UPS, and TNT. We also offer popular DDP options (Sea, Air, Train, Truck) for hassle-free delivery.
Can you create custom designs based on our requirements?
Yes, we specialize in custom designs. We can help you create new designs from scratch or refine your existing concepts. Our in-house design team is available to assist you even if you don't have formal design documents.
How long will it take to receive my order?
This depends on project complexity. Our standard turnaround time is 5 to 7 working days from the date of artwork approval. Please contact our sales representatives to discuss urgent deadlines.
How do you guarantee product quality?
With 18 years of experience in wooden toy development, we maintain strict quality control. We provide pre-production samples before mass manufacturing and perform a final inspection before every shipment. Our professional after-sales team is always here to support you.